[sbe-eas] Maryland Amber Alert last night still active on T mobile

[Ken Evans]

Rob,

Right, they have an agreement with the group that sends them out, rather than Emergency Management because of the WEA requirements, as the group sending them are very good at making sure the cancelation message is sent out for WEA, is the way it was explained to me.  If I remember correctly, it was an issue with cancelation of the WEA that made them arrange to do it that way.    Something that happened years ago, we get so few amber alerts.

All I know is only one section of the Maryland State Police is allowed to activate for CAE.  And the person in charge of that section was the one who called me this morning.  Getting through to the correct person at T mobile might be difficult.  But I have a lead.  Thanks Gary!

Glad I knew why I got it, this morning.  I knew the alert was canceled.  And the correct person called me to ask about it.  So, believe it or not, I knew what the problem was, and probably why it happened.  I guess the towers do not report back that the cancellation was received to anyone.

Hey, the SECC is not in charge of the WEA issues.  But I guess I should add cell phone company contacts to my database, just in case something like this happens.

You said, "it wouldn't get a good rating"?   Can I ask why?  Have you had problems?

Regards,

Ken Evans


________________________________
From: sbe-eas <sbe-eas-bounces at sbe.org> on behalf of Rob Dale <rdale at skywatch.org>
Sent: Friday, February 24, 2023 12:32 PM
To: SBE EAS Exchange - a mail list for discussion about the Emergency Alert System and other emergency communication issues. <sbe-eas at sbe.org>
Subject: Re: [sbe-eas] Maryland Amber Alert last night still active on T mobile


To clarify – they use the national Amber Alert system to send their alerts and it’s not done by the state?

It caught my attention because… well... it wouldn’t get a good rating 😊



Rob



From: Ken Evans<mailto:ken_evans at wmdt.com>
Sent: Friday, February 24, 2023 11:57 AM
To: SBE EAS list<mailto:sbe-eas at sbe.org>
Subject: [sbe-eas] Maryland Amber Alert last night still active on T mobile







OK here is a message for help.



Last night Maryland sent out EAS and WEA for an Amber Alert.



It was canceled within a few hours.



This morning as I rode to work, I got within one block of the Maryland Delaware boarder and my phone went off.



The same cancelled Amber alert from last night.  I have a T Mobile phone.  So, I suspect their tower did not receive the cancellation notice.  Wonderful how long a WEA alert lasts.



I got a call Maryland State Police person in charge of Amber Alerts as she got a call about the Alert still being active.  She assured me it was canceled last night.  They used the National Center contacts to issue it.  I am told they did send the cancelation notice when it ended.  I suggested they try sending it again.



Anyone have a suggestion on who I can contact at T mobile who will understand the problem?





Ken Evans

MD-SECC Chairperson










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