[sbe-eas] UI is hard: Why did Floridians wake up to an early-morning emergency alert?

[Rob Dale]

It was originally sent as a WEA CEM and canceled about two minutes later, then sent as a EAS RMT.

Cellphones don’t get EAS RMTs under any circumstances.

Rob



> On Apr 20, 2023, at 4:49 PM, Larry Wilkins <lwilkins at al-ba.com> wrote:
> 
> 
> I just went over and look at the log from this morning. I assume you are talking about the RMT that went out at 0352.  It was sent as a RMT not a CEM
> 
> Alert Received at 04/20/23 03:52:09 from CAP IPAWS
> Matched filter RMT,
> Received from CAP.
> EOM Received at 04/20/23 03:52:10.
> Audio length is 26.5 seconds, total alert length is 47.4 seconds
> 
>  Larry Wilkins CPBE
> Director of Engineering Services
> Alabama Broadcasters Association
> 334-303-2525
> lwilkins at al-ba.com
> www.al-ba.com
> From: sbe-eas <sbe-eas-bounces at sbe.org> on behalf of Rob Dale <rdale at skywatch.org>
> Sent: Thursday, April 20, 2023 3:45 PM
> To: SBE EAS Exchange - a mail list for discussion about the Emergency Alert System and other emergency communication issues. <sbe-eas at sbe.org>
> Subject: Re: [sbe-eas] UI is hard: Why did Floridians wake up to an early-morning emergency alert?
>  
> The missing PBS is strange…
> 
> In any event - if it’s overly complicated then you REALLY need to spend the money on training and instilling confidence in those pressing the “send” button.
> 
> Or find a different vendor.
> 
> But this was a planned test. You have PLENTY of time to go through the checklist and ensure that the final result looks like what it’s supposed to look like before pressing send. Or don’t even press send and wait for the day shift if necessary.
> 
> Rob
> 
> > On Apr 20, 2023, at 4:29 PM, Sean Donelan <sean at donelan.com> wrote:
> > 
> > 
> > I haven't found the 4:45 alert in warn.pbs.org.  It will be 24 hours before it appears in the FEMA alert archive.
> > 
> > Hawaii fired a person in 2018 for sending an alert.  Problem solved?
> > 
> > The alert origination software used by Florida DEM has a complicated user interface which makes it very easy to accidently miss a checkbox and overly long drop downs with critical and insignificant settings adjacent.
> > 
> > We know how to do User Interface design in critical systems (Nuclear, Medical, etc.)  But good U.I. costs development money, and WEA alert software is low-bid software.
> > 
> > 
> >> On Thu, 20 Apr 2023, Rob Dale wrote:
> >> What is the flaw in the software? When given a selection, someone decided to
> >> choose Civil Emergency Message and not Required Monthly Test.
> >> That’s a big miss 😊
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