[SBE] T-Mobile

[Edwin Bukont]

I will say, in Verizon's defense, having had some of their data and maint. folks in a project management class, that they face ridiculous challenges in IT because of FCC mandates on keeping legacy clusters of outdated switches operating due to rural service rules.  in maryland, the cost to maintain certain legacy services in the region along the PA border, where they wanted the bills to remain in PA style but had to conform to MD PUC rules (in other words, whatever is best for the customer!!) was $10 MIL and took THREE years to get right.  In Virginia, especially in areas where Centel brought up Contel, they literally are keeping older IT infrastructure running that was never part of C&P/BA and must do so until the last legacy customer gives up.  This is part of why VZ has now stated they will simply not offer CS service in 7 years.  Billing errors are inevitable in legacy networks.  The problem extends to the wireless division.  While a separate corporate entity, all of VZ uses the same IT structure.  As of March, esp. for business, many of the VZ and VZW products will merge.  VZW has also absorbed and is required to maintain legacy cell services and then there is the Vodafone component of the company to be considered.  its a mess.

Edwin Bukont CSRE, DRB, CBNT 
Comm-Struction and Services LLC 
Baltimore/Washington DC
V- 410.879.5567 F- 410.272.5750 C- 240.417.2475 

A Harris Broadcast Channel Partner 
 
The opposite of PROgress is CONgress



 

> From: david at wwns.com

> To: curt at spam-o-matic.net; sbe at sbe.org

> Date: Mon, 2 Mar 2009 18:46:37 -0600

> Subject: Re: [SBE] T-Mobile

> 

> To add to this story a bit... My wife has been seeing bills from Verizon

> for years for an account that she never had. Apparently someone stole

> her identity and used one of their phones several years ago. We have

> been fighting this for many months now. I don't know if the battle is

> over yet, but have not seen any new nastygrams from them in the past

> couple of months. We have made numerous calls to settle this problem,

> both to the attorney general in that state and to Verizon.

> 

> Dave

> 

> 

> On Mon, 2009-03-02 at 12:33 -0500, Cowboy wrote:

> > On Monday 02 March 2009 12:07 pm, Bob Reite wrote:

> > > Verizon gets good reviews for wireless coverage, but watch your billing!

> > > It's even worse for land lines. One client of mine had to go to the 

> > > public utilities commission over botched up Verizon billing in Pennsylvania.

> > 

> > My short version....

> > They sued me over an account that I NEVER HAD !!

> > 

> > The legal defense cost more than the extortion, had I simply

> > paid it.

> > It did harm to my credit rating regardless.

> > ( just being "involved" in the law suit )

> > 

> > On Monday 02 March 2009 12:19 pm, Edwin Bukont wrote:

> > > 

> > > I won't touch next-to-hell. as i said when nextel merged with sprint,,,the 

> > > product of two half baked companies multiplies their mistakes. 

> > 

> > Agreed, and I *still* recommend them as being an order of magnitude

> > better than verizon. 

> > 

> > > i wont touch cingular/ATT as their rate increases are all about covering 

> > > debt and have nothing to do with added svc. 

> > 

> > I've had Cingular since was back, now ATT.

> > My experience with them has been all good.

> > Not great, but none bad.

> > Fair to good coverage everywhere, except at home.

> > Billing, never a problem. Not one in several years.

> > Not so the former ATT.

> > 

> 

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