[SBE] The life of a spot after DG sends it to you...

[Ryan Salazar]

Hello,

The complaint came from a client that was viewing the spot locally. Never thought about the cable tv company being in the middle. The other spots before our spot didn't look so hot either, but ours was really bad.

Ryan

-----Original Message-----
From: sbe-bounces at sbe.org [mailto:sbe-bounces at sbe.org] On Behalf Of Crum, Kate
Sent: Wednesday, May 20, 2009 3:42 PM
To: sbe member discussion mail list
Subject: Re: [SBE] The life of a spot after DG sends it to you...


Where in the chain were you receiving the complaints? (CBS, affiliate, viewers?) Sometimes we have issues with our local cable companies resulting from their compression of our signal. That may or may not be another factor to consider, depending on where the problem is showing up.

Good Luck!
Kate

-----Original Message-----
From: sbe-bounces at sbe.org [mailto:sbe-bounces at sbe.org]On Behalf Of Ryan
Salazar
Sent: Wednesday, May 20, 2009 3:12 PM
To: sbe member discussion mail list
Subject: [SBE] The life of a spot after DG sends it to you...


Everyone,

I figured this would be the best place for me to ask this question...

We send spots (post production facility), to DG Fast Channel via automation. DG always tells us the spots look great, in fact, better than most spots they receive. They then send the spot to stations via their "Spotbox".

Recently, we had an instance where they sent a spot to CBS-National. CBS then fed the spot live via satellite to a local station. That local station then fed it to the viewers. We received a complaint that the spot was pixelated and blurry. I will admit, our disclaimers were way to small, but we had strange artifacting that we don't normally have an issue with. I also saw a considerable amount of blocks on the screen during fast movement of graphics. I've seen this before after files were converted over and over.

I assume this is because of all the levels the file went through. Us to DG, DG to CBS. Then, CBS via Satellite to the station and the station broadcasts.

Any ideas? I know I can't really control all the points, but want to see what else I can come up with.

Thanks!
_______________________________________________
The SBE Roundtable, SBE at sbe.org
To unsubscribe, go to http://seven.pairlist.net/mailman/options/sbe

http://seven.pairlist.net/mailman/listinfo/sbe


_______________________________________________
The SBE Roundtable, SBE at sbe.org
To unsubscribe, go to http://seven.pairlist.net/mailman/options/sbe

http://seven.pairlist.net/mailman/listinfo/sbe