[SBE] Call In Centers

[Mark Heller]

there are companies out there, that will do this....for a steep price.

once you see the rate, you'll hire one person in-house.

APAC in suburban Chicago used to answer the 800-numbers for ads on
Turner Broadcasting, as well as all the Time-Life record offers, as well
as subscriptions for Sports Illustrated, Time Magazine, and tons of 
others.

Unless you have tons of calls...and tons of money to pay....it probably 
isn't
worth it, even for a small radio network.

----------------------------------------
 From: "Jonathan Solomon" <jonstv at gmail.com>
Sent: Monday, December 10, 2012 8:30 PM
To: "Society of Broadcast Engineers" <sbe at sbe.org>
Subject: [SBE] Call In Centers

Good day everyone!

Has anyone looked into outsourcing a call in center for radio or tv shows 
or contests?  Specifically, how to handle many many calls at once with 
pre-screening?  I'm thinking there is a company out there can take the 
calls on an 800 number, pre-screen them, then transfer the qualified calls 
to a handful of local lines (or VoIP) in the studio.

I've Googled a bit for this but haven't come up with much.

Thank you for your help.


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