[SBE] Third Party Call in Managment

[Jonathan Solomon]

Yes, the calls are answered, vetted and qued externally, than
transferred to a limited pool.  POTS of VoIP, doesn't matter, but
transferred by the third party to our lines.

In actuality, the outsourced helpdesk model is exactly what I'm thinking of.

On Tue, May 1, 2012 at 1:01 PM, Edwin Bukont <ebukont at msn.com> wrote:

> so the idea is then that offsite calls are transferred to your limited pool

> of lines? transferred to a voip service?,,or you would call back?

>

> this sounds like an excellent voip application, modeled on help desks.

>

> Edwin Bukont CTS, CSRE/DRB, CBNT

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>> From: jonstv at gmail.com

>> Date: Tue, 1 May 2012 12:55:20 -0400

>> To: sbe at sbe.org

>> Subject: [SBE] Third Party Call in Managment

>

>>

>> Good Day Everyone-

>>

>> Has anyone ever used a third party call in management service? That is

>> a third party that would take in your incoming calls for a show

>> (radio, TV, whatever), weed out the crazies and present you a list via

>> a web GUI or portal for the callers that you might want to take, and

>> then let you accept each single caller?

>>

>> I'm trying to avoid (a) a bunch of POTS or PRI and (b) personnel.

>>

>> Thank you for your replies in advance.

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