[SBE] FCC R & R 73.318: FM Blanketing Interference

[Cowboy]

On Sunday 20 September 2009 08:56 pm, chscherer at everestkc.net wrote:

>  I've handled my share of FM interference complaints over the years. Some of the steps I always took:

>  

>  - Inform the consumer of the station's responsibility/liability to resove the interference.

>  - Offer to assist as a good neighbor even if no action from the station is required.

>  - Some stations had a document that outlined the responsibilities of the station and included some hold-harmless wording (in case my work knocked the lamp over or broke the phone) for the consumer to sign.

>  

>  I asked about known products as a possible action. I know that some consumers will not be cooperative or accept reason. But, if a simple equipment swap is accepted, it would be nice to of some products that have worked well.


 Additionally, in the thousands of these situations I've delt with, I find it will pay
 BIG dividends to have a standard form, a pre-written letter more or less, saying
 that the station did respond in a reasonable time, and made all reasonable effort to
 resolve the problem, that the complainant is satisfied with the results, and have them
 sign it !

 Should any follow-up complaint happen, and even in defense of complaints that
 are clearly not the stations fault, these signed letters go a long way to making
 the station look good in anyone's eyes.

 Too often, there's a cousin in the next town that will also lodge a complaint 
 in hopes of also getting a new TV at the station's expense !

-- 
Cowboy

http://cowboys.homeip.net

Lowery's Law:
	If it jams -- force it.  If it breaks, it needed replacing anyway.