[SBE] Steve Thomas @ BSW

[Dan Slentz]

Steve Thomas has "disappeared" from the sales dept. at Broadcast Supply Worldwide (www.bswusa.com).  I've been working with Steve for about 15 years and find the loss of him a huge negative impact.   Steve, for me, made a huge difference by being incredible at customer service and support.
 
I would invite any others who know Steve or have benefited from his customer support to contact BSW to voice their displeasure with losing Steve.   I inquired but received no response whether Steve left or was let go, which certainly leads me to believe he was let go.
 
I think our suppliers and manufacturers need to know when they impact us through changes in gear (design/discontinue), changes in support, or changes in our reps.  We need to stand up for each other to make sure good people are treated right.  
 
I've copied my email to BSW below.  It was sent to their president, general sales address, and customer support address.
 
Respectfully,
Dan Slentz
 
 
 
tim at bswusa.com  (Tim Schwieger is president of BSW)
sales at bswusa.com
customersupport at bswusa.com
 
 
 
 
I wanted to email your company to let you know that I'm greatly disappointed to hear Steve Thomas is no longer with BSW.   Steve and I started working together when I was AV Manager at The Longaberger Company in Ohio back in 1997.  He then supplied most of the gear for WNHS LPFM in Newcomerstown, OH through our association.  With WHIZ AM/FM/TV in Zanesville, OH, WSFL TV in Fort Lauderdale, FL, KERA TV/FM & KKXT FM in Dallas, and now with KOB TV in Albuquerque, Steve was always there to assist me.
 
I want to be frank to say that it was Steve, and not BSW that made the difference in the sale.  His customer service was excellent, and he was attentive to his customers.  I would think that Steve would have contacted me if he were leaving on his own accord, so I can only assume some bonehead in your company is blind to the value of excellent customer service and let him go.  I really do hope he left on his own accord and, if so, apologize for calling someone there a "bonehead".  
 
I'm just such a strong believer in customer service (and push the book "Raving Fan: A Revolutionary Approach to Customer Service" by Ken Blanchard), that losing Steve  for my resources pushes me to return to Broadcaster's General Store (who sometimes had better pricing than Steve, but I valued his service enough to give him the order).  
 
Steve is a huge loss for BSW and for those of use who have counted on his incredible customer service over the years.  
 
Sincerely,
Dan Slentz
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